Librarian II, April 2013 – Present
Austin Public Library – Faulk Central, Austin, TX

An adult services reference librarian at a large, urban public library, I aim to improve the customer experience and enrich lives through increased education, opportunity and engagement on the web, in the library and in the community.

  • Answers research, tech troubleshooting and general library questions in person, over the phone, through email and via chat
  • Teaches classes and leads tours
  • Does off-site outreach for library promotion and education at a variety of venues
  • Creates and maintains several topical information guides and FAQs, using customer-focused language and screenshots
  • Trains staff for using the catalog, LibGuides and Snagit software and maintains comprehensive how-to and style guides for each
  • Develops and assesses the print collection, including purchase recommendations, weeding and displays, for the subjects computers, philosophy, psychology and more
  • Launched the class Tech Time for helping customers download eBooks to their devices and developed staff training guide for implementing the program system-wide
  • Point person for APLTV, developing templates and long-range content plans for LCD screens in the library
  • Evaluates potential new databases and beta redesigns of existing library apps and products, providing feedback to colleagues and directly to vendors
  • Led a team for restructuring the library’s website navigation through its header and footer menus
  • Co-manages We Recommend, selecting and loading books into our online portal for recommended titles
  • Co-creator of the Facebook Live series, Q&APL. This includes long-term content planning, creating scripts and performing live on camera to demonstrate library apps and other services
  • Performs with the award-winning Bibliofiles book cart drill team

I’ve received the following awards during my Austin Public Library (APL) tenure:

  • APL Team of the Year, 2017—APL Unbound: bike-powered pop-up library outreach
  • APL Project of the Year, 2016—Tech Time: helping customers use library eBooks
  • APL Above & Beyond, 2016—Outstanding customer service at an outreach event
  • APL Above & Beyond, 2014—Leadership for the website menu redesign
  • APL Above & Beyond, 2013—Outstanding customer service at a youth event

Reference and Instruction Librarian,
September 2010 – March 2013
Walden University Library, Minneapolis, MN

Performed an array of ongoing and project-based duties for a fully online academic library.

  • Answered student research questions over the phone and by email
  • Developed and delivers webinars for students and faculty
  • Provided virtual dissertation literature review consultations
  • Traveled nationally to teach one-on-one and large group lectures
  • Created online information literacy and subject research guides
  • Investigated and proposed content organization schemes for website restructuring
  • Planned and conducted user testing to capture user behavior and used this data for website improvements
  • Investigated standards and developed a comprehensive style guide governing all aspects of library content creation, across all platforms, with an emphasis on link and image accessibility for ADA compliance
  • Served as faculty outreach liaison for the College of Education and Leadership
  • Researched topics and provided bibliographies for faculty and staff
  • Assessed collection for new program development
  • Evaluated new databases for content and usability
  • Received staff award for website and style guide work [ read nominator comments ]

Catalog Assistant Intern,
February – May 2010
Public Radio International, Minneapolis, MN

Cataloged PRI / WNYC’s “The Takeaway” radio segments into an internal digital asset management system.

  • Determined appropriate data and cross-referenced authority files
  • Assigned subject headings based on content analysis
  • Provided consultation for taxonomy improvement

Pathfinder Development Librarian,
August – December 2009; March – May 2010
Lindell Library, Augsburg College, Minneapolis, MN

Created 10 online research guides using LibGuides software.

  • Determined optimal organization and design for the guides
  • Researched, selected and annotated relevant print and online resources to meet curricula needs
  • Collaborated to create a style guide for consistency and quality control
  • Was offered two additional contracts after the successful completion of the first

Graduate Academic Assistant,
September – December 2007; January – April 2009
Irving K. Barber Learning Centre, University of British Columbia, Vancouver, BC, Canada

Provided reference in the Art + Architecture + Planning and Science and Engineering Libraries as a student librarian.

  • Performed basic and in-depth reference in person and over the phone
  • Assisted subject librarians with bibliographic verification and environmental scans

Student Librarian (Co-op Positions),
January – December 2008
McPherson Library, University of Victoria, Victoria, BC, Canada

May – December: Assisted with information literacy and outreach initiatives.

  • Wrote content for and designed web pages for research literacy and information discovery
  • Created and updated print aids (citation style guides, “How to Avoid Plagiarism,” and more)
  • Created an online tutorial
  • Led general and course-specific classroom workshops
  • Conducted tours for new and prospective students
  • Provided reference service

January – April: Assisted with developing and promoting the institutional repository, UVicDSpace.

  • Researched and created supporting documents for UVicDSpace, including policies, procedures, marketing materials and more, in print and online
  • Assisted with promotional, educational and instructional presentations to faculty
  • Performed environmental scans for scholarly and open access publishing
  • Provided reference service

Library Assistant II,
September 2005 – August 2006
Periodicals and Reserve at Wilson Library, University of Minnesota, Minneapolis, MN, USA

Coordinated the digitization of class course reserves and other duties as assigned.

  • Developed and maintained course web pages with Dokutek software
  • Investigated copyrights and terms of use for e-Reserve content
  • Determined best practices and developed written procedures for e-Reserve
  • Assisted in the supervision of 14 undergraduate student workers
  • Performed scheduling, payroll processing and training for student workers
  • Negotiated and resolved overdue fines with patrons

Library Intern,
June 2005 – August 2005
Utne Magazine, Minneapolis, MN, USA

Assisted in the management of the magazine’s collection of over 1,500 alternative periodicals.

  • Catalogued materials and corrected faulty records
  • Indexed the Utne magazine for future reference work and retrospectives
  • Provided research for leads and fact checking
  • Weeded and shifted the collection for ease and timeliness of use
  • Attended editorial meetings and pitched story ideas
  • Wrote short blurbs for articles on the magazine’s website